Laser Designs provides bespoke and personalised products. Our team makes each item with exceptional care to the details. We use the best quality products and techniques to craft those unique gifts. We are unable to take returns or offer refunds on personalised goods unless damaged while in transit, incorrect or faulty by our mistake. This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.
If you have received an item that is damaged, incorrect or faulty, you must notify us within 5 working days of receiving your item for a full refunded or exchange. We will process any refund within 10 workings days. Claims after that period will not be honoured. Please contact us for any further advice if required.
Refunds will only be issued to items deemed as lost, damaged, faulty or incorrect.
Items will be deemed as lost after 10 working days of the estimated delivery date. Should this happen, a replacement or full refund will be offered.
If items are delivered to the wrong address, no refund or replacement will be issued if the customer provides the incorrect shipping information. However, if the mistake is our fault, either a refund or replacement will be offered.
Damage caused by the customer will not be covered.
Damage caused by delivery will be covered, a replacement will be sent out at no extra cost once we have received evidence of the damaged goods (proof can be provided by emailing photographs of the packaging and damaged items)
Items spelt incorrectly by the customer will not be replaced, please check all spellings are correct before ordering. We will replace at no extra cost any item made incorrect by us.
Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However, we will work with the customer to ensure they are satisfied with their purchase.
RETURNS POSTAGE COSTS
You will be liable for the cost of postage for any returned items: however, if a new item is shipped out as a replacement, we will cover the cost at no extra charge.
Any faulty/damaged/incorrect items produced by us will be made and reposted within 5 working days of receiving evidence from the customer.
If any items are returned, once we have received them we will aim to issue a refund within 10 working days. Orders will only be refunded to the payment method used to make the purchase.
*Please note, refunds can take a further 5 business days to return to debit/credit cards.