Laser Designs provides bespoke and personalised products, therefore we are unable to take returns or offer refunds on personalised goods unless damaged, incorrect or faulty. This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.
If you have received an item that is damaged, incorrect or faulty, you must notify us within 5 working days of receiving your item for a full refunded or exchange. Refunds will be processed within 10 workings days. Claims after that period will not be honoured. Please contact us for any further advice if required.
Refunds will only be issued to items deemed as lost, damaged, faulty or incorrect.
Items will be deemed as lost after 10 working days of the estimated delivery date. Should this happen a replacement or full refund will be offered.
If items are delivered to the wrong address no refund or replacement will be issued if the in correct shipping information is provided by the customer, However if the mistake is our fault, either a refund or replacement will be offered.
Damage caused by the customer will not be covered.
Damage caused by delivery will be covered, a replacement will be sent out at no extra cost once we have received evidence of the damaged goods (evidence can be provided by emailing photographs of the packaging and damaged items)
Faulty items will only be replaced within the guarantee period, evidence will need to be provided via email.
Items spelt incorrect by the customer will not be replaced, please check all spellings are correct prior to ordering. Items made incorrect by us will be replaced at no extra cost.
Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However we will work with the customer to ensure they are satisfied with their purchase.
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
RETURN POSTAGE COSTS
You will be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement we will cover the cost at no extra charge.
Any faulty/damaged/incorrect items produced buy us will be made and reposted within 5 working days of receiving evidence from the customer.
If any items are returned, once we have been received them we will aim to issue a refund within 10 working days. Orders will only be refunded to the payment method used to make the purchase. *Please note, refunds can take a further 5 business days to return to debit/credit cards.